Contact Us

We’d love to hear from you. Whether you have questions about our collections, need support with your order, or simply want to share how The Urban Lily fits into your life, our team is here to help.

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (HKT)
Saturday: 10:00 AM – 4:00 PM (HKT)
We are closed on Sundays and public holidays.

Get in Touch
Email
theurbanlily@outlook.com
We aim to respond to all inquiries within one business day.

Phone
+852 2563 4971

Registered Address
Unit 1502, 15/F, Capitol Centre,
5–19 Jardine’s Bazaar, Causeway Bay,
Hong Kong

(Please note this is our registered business address. For customer service, we recommend email or phone for the fastest assistance.)

Stay Connected
Follow us on Instagram and Facebook @theurbanlily for style inspiration, new arrivals, and updates from our world.

Thank you for being part of The Urban Lily story. We look forward to connecting with you.