Terms of Service

Last Updated: October 2024

Welcome to The Urban Lily. These Terms of Service govern your access to and use of our website located at www.theurbanlily.com (the "Site") and our products. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the Site.

1. General Information

The Urban Lily is an online retailer specializing in women's apparel including dresses, hoodies, sweatshirts, knitwear, and outerwear. All purchases are subject to these Terms.

2. Use of the Site

You agree to use the Site only for lawful purposes. You may not use the Site in any way that could harm its functionality, security, or other users' experience.

3. Orders & Pricing

• Orders are subject to availability and acceptance.

• Prices are listed in US Dollars (USD) and may change without notice.

• We reserve the right to refuse or cancel orders at our discretion, including for pricing errors or stock limitations.

4. Payment

All payments are processed securely through certified payment gateways. You authorize us to charge the selected payment method for the total order amount, including applicable taxes and shipping fees.

5. Shipping & Delivery

Delivery timelines and policies are outlined in our Shipping Policy. Risk of loss transfers to the customer upon delivery of the order to the shipping carrier.

6. Returns & Refunds

Our Return & Refund Policy applies to all purchases. By placing an order, you agree to its terms.

7. Intellectual Property

All content on the Site - including text, images, logos, and designs - is owned by The Urban Lily or its licensors and protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, The Urban Lily shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

9. Indemnification

You agree to indemnify and hold harmless The Urban Lily and its affiliates from any claims or losses resulting from your breach of these Terms.

10. Third-Party Links

The Site may include links to third-party websites. We are not responsible for their content or practices.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of Hong Kong Special Administrative Region. Any disputes shall be resolved exclusively in the courts of Hong Kong.

12. Changes to Terms

We may update these Terms at any time. Changes will be posted here with an updated effective date. Your continued use of the Site constitutes acceptance of the revised Terms.

13. Contact Us

For questions regarding these Terms, please contact us:

Email: theurbanlily@outlook.com
Phone: +852 2563 4971
Hours: Monday-Friday, 9:00 AM - 6:00 PM HKT

Thank you for choosing The Urban Lily.