Track Your Order
Track Your Order
We know you’re excited to receive your order from The Urban Lily. Once your package is on its way, tracking its progress is simple and convenient. We partner with reliable international carriers to ensure your items arrive safely and in a timely manner.
How to Track Your Order
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Check Your Email
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After your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your delivery.
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You can also log into your account on our website and visit "My Orders" to view the latest shipping status.
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Track Your Package
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Click the tracking link provided in your email, or copy the tracking number and enter it into the tracking tool on our website or the carrier's official tracking page.
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Understanding Tracking Updates
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Order Processed: Your item is being prepared for shipment.
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In Transit: Your package is on its way and may pass through sorting centers and customs clearance if applicable.
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Out for Delivery: The package is with your local carrier and will be delivered shortly.
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Delivered: Your order has been delivered to the address provided.
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Please note that international shipments may occasionally experience brief tracking delays, especially during customs processing or high-volume shipping periods.
Frequently Asked Questions
How long will delivery take?
Delivery times vary based on your location and the shipping method selected. Estimated delivery windows are provided during checkout. Most international orders arrive within 7–18 business days after shipment.
What if my tracking hasn't updated for several days?
Tracking information may take 24–48 hours to appear after the shipping label is created. If you see no movement after 3–5 business days, please contact us with your order number for further assistance.
My tracking says "Delivered," but I haven't received my package. What should I do?
First, check around your delivery area, with neighbors, or your building's reception desk. If the package is still missing, please contact us within 48 hours so we can initiate an inquiry with the carrier.
Need Help?
Our customer service team is always here to support you.
Email: theurbanlily@outlook.com
Phone: +852 2563 4971
Hours: Monday–Friday, 9:00 AM – 6:00 PM HKT
Thank you for shopping with The Urban Lily. We hope you love wearing our pieces as much as we loved creating them.